If death was expected and the deceased was in the care of a doctor, it would be reasonable to wait until morning rather than telephone in the night hours. If it is necessary for the deceased to be moved during the night, then a doctor must be called first to certify death, before asking the funeral director take deceased into our care.
If the death is unexpected, call 999 and ask for the police or an ambulance.
The next of kin will be advised of the death by the hospital staff.
Arrangements can be made with the hospital’s administrative staff for relatives to collect the deceased’s personal possessions and deal with formalities.
We will be informed by the hospital when the funeral director can bring the deceased into our care
In a residential care home
The Residential Home will contact the GP, who will certify death.
The Residential Home will contact the next of kin.
The Residential home will call the funeral director chosen by the deceased or next of kin.
The funeral director will bring the deceased into our care
If the circumstances of the death seem sudden, unexplained or unexpected or if it is the result of violence or accident, the police must be advised.
The coroner must be notified in such cases and this is usually done by the doctor or police.
Often in the event of an accident away from home the police are called to the scene and then advise relatives.
Information we ask for
We will ask for some information when you contact us;
Name of deceased
Address of where the deceased is
Date of death
Name of next of kin and contact details
We will transfer the deceased to our private facilities in our own Private Ambulance providing a discreet means of transfer at any time of the day or night.
We have many years’ experience of arranging repatriations into the UK from countries around the world. We will handle every aspect of the repatriation and arrange the transfer of the deceased to our premises.
Registering the death
A relative of the deceased usually registers the death. If no relative is available then this may be carried out by any person present at the death, or the person who is accepting responsibility for arranging the funeral. You usually need to arrange an appointment with the Registrar.
Contact details of registrars?
The point of contact for the registrar in the first instance is the Registrar Customer Service Line
The Registrar will require the following information about the deceased:
The date and place of their death.
Their full name
The date and place of their birth
Their home address
If they were in receipt of a pension or allowance from public funds
If married, the date of birth of the surviving spouse
The Registrar will also require the following documents:
The Medical Certificate of Cause of Death (doctor’s certificate)
The deceased's National Health Service medical card (if available)
The Registrar may also require the Birth Certificate and Marriage Certificate (if applicable) if these are readily available
National Insurance number (if available)
The Registrar will issue a green certificate for burial or cremation which is required by us prior to the funeral taking place. The Registrar will also issue a Certificate of Death, you may order multiple copies of this (at a cost) to use to inform banks, building societies etc.
The Registrar offers a service called ‘Tell Us Once’ whereby they will notify the below agencies on your behalf:
The local council
- to cancel housing benefit, council tax benefit, a Blue Badge, inform council housing services and remove the person from the electoral register
"Just wanted to say thank you with all you did for us at such a traumatic time. I know its your job to be as sympathetic as you possibly can but I really appreciate it. Fiirst time for me to go through such a tragedy and didn’t know what to expect, but you made it a lot easier. Thank you again, and thanks for your patience."